Terms & Conditions

Welcome to our terms and conditions of use for elsiemarie.com Please read through these carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us.

We may change these terms from time to time without notice. Changes will apply to any subsequent orders received.

Delivery, Returns and Exchanges
Delivery can only be made to Mainland UK addresses. Delivery charges and estimated timescales are specified in the 'Delivery Policy' section of the site. Goods must be returned within 28 days of receipt for an exchange or refund. Please refer to the 'Returns' section for full returns information. Your statutory rights are not affected.

Refunds can only be made to the original payment method.

Our right to not accept your order or cancel your purchase.
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

    * the product is not available / in stock (any payments will be refunded);
    * your billing information is not correct or not verifiable;
    * your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
    * we have reason to believe you are under 18;
    * we have reason to believe that you are a reseller;
    * there was an error in the price quote;
    * we could not deliver to the address provided by you.

Product information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor's display, we cannot guarantee that any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of applicable VAT.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Purchase of products
When you place an order request on our website we shall email you an acknowledgment of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable stock, being unable to obtain payment authorisation, the identification of an error within the product information, including price or promotion.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

Your statutory rights are not affected.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus any chosen applicable delivery charge.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The payment charge is made at the point the order is dispatched.

For further details regarding the use of data supplied by you, please see our 'Privacy' section.

All rights, including copyright, in this website are owned by or licensed to Homes On Trend Ltd T/A ElsieMarie. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express permission of Homes On Trend Ltd T/A ElsieMarie.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain links in this site will redirect to websites which are not under our control. When you proceed to any of these you will leave the Homes On Trend Ltd T/A ElsieMarie powered website. We therefore accept no responsibility or liability in respect of the material on any website, which is not under our control.


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