Returns Policy

RETURNS POLICY

Homes On Trend Ltd T/A ElsieMarie guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. In order to be eligible for a refund, items must be returned to Homes On Trend Ltd T/A ElsiMarie; unused in original packaging and in saleable condition. Refunds will be credited to your original method of payment.

All returns should include the original invoice supplied with your order and/or enclose a completed returns form.

Please Note: That Homes On Trend Ltd T/A ElsieMarie are not liable for the returns postal costs, as such these will not be reimbursed. We recommend using either Royal Mail Recorded Delivery or a delivery service with a signature/delivery confirmation available. In addition Homes On Trend Ltd T/A ElsieMarie are not liable for items lost in transit. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take upto seven working days for a refund to be acknowledged by your credit card company.


Returns Address:

ELSIEMARIE RETURNS (insert order id)
Unit 3 Drove Road Industrial Estate,
Drove Road,
Gamlingay,
Sandy,
Bedfordshire,
SG19 2HX
United Kingdom


Your statutory rights are not affected by our return policy.